At Maryvelle, your privacy is not only respected—it is essential to the discreet, personalized experience we provide. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website or engage with any of our services, products, or concierge offerings.
1. Information We Collect
We may collect the following categories of personal information when you interact with us:
1.1 Personal Identifiers
- Full name
- Email address
- Phone number
- Shipping and billing address
- Date of birth or age range
1.2 Health & Lifestyle Information
Only upon your consent, and where applicable to personalized services:
- Photos of your skin, scalp, or hair
- Lifestyle data (e.g., sleep, diet, stress levels)
- Diagnostic test results (optional)
- Treatment history or sensitivities
1.3 Payment & Transaction Data
- Payment confirmation via bank transfer
- Purchase history and order records
1.4 Technical Information
When you use our website:
- IP address and browser type
- Device identifiers
- Website usage behavior (via cookies or analytics tools)
2. How We Use Your Information
Maryvelle uses your information exclusively to provide and personalize your luxury experience. This includes:
- Crafting custom product formulations
- Providing concierge therapy services
- Managing and fulfilling orders and bookings
- Sending essential communications (e.g., confirmations, updates)
- Responding to inquiries or customer service requests
- Enhancing website functionality and client experience
- Complying with legal obligations
We do not sell or rent your personal data. Ever.
3. How We Protect Your Information
Maryvelle uses industry-standard safeguards to protect your personal information:
- Secure servers and encrypted storage
- Limited access to authorized personnel only
- Strict confidentiality practices among all team members and formulators
- Use of secure bank transfers for all financial transactions
Despite our efforts, no system is fully immune to risks. You agree to use our services at your discretion and are responsible for safeguarding access to your communications with Maryvelle.
4. Sharing of Information
We may share your information only when necessary, and always with discretion:
- With service providers (e.g., secure couriers, laboratory partners) under strict confidentiality agreements
- With your consent to third-party collaborators (e.g., luxury wellness partners)
- If legally required, to comply with law enforcement or court orders
Maryvelle does not share your information with any marketing platforms or data brokers.
5. Data Retention
We retain your information only for as long as needed to:
- Complete your requested services or orders
- Comply with legal and accounting obligations
- Maintain formulation records for future refinement or repeat orders
Upon request, you may ask us to delete your information, subject to applicable law.
6. Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your personal information
- Withdraw consent for optional data processing
To exercise any of these rights, please contact our Client Relations team (see Section 8 below).
7. Cookies & Website Analytics
Maryvelle.com may use cookies or similar tracking tools for functionality and to understand usage patterns. These may include:
- Session cookies for account access or bookings
- Analytics tools (e.g., Google Analytics) to improve user experience
You may disable cookies in your browser settings, but some features may not function as intended.
8. Confidential Client Communication
All communication between you and Maryvelle—whether by email, form submission, photo uploads, or private consultations—is handled in strict confidence.
We never disclose your treatment history or personal details to third parties without explicit consent.
9. Changes to This Policy
We may update this Privacy Policy as our services evolve. All updates will be posted on this page with an effective date. Continued use of our services constitutes agreement with the latest version.
10. Contact US
For questions, data requests, or privacy concerns, please contact:
Maryvelle Client Relations
Email: [email protected]