Frequently Asked Questions (FAQ)
Maryvelle combines rare desert and oceanic botanicals with advanced science to create clean, high-performance formulations. Every product is personally tested and made without shortcuts, artificial marketing claims, or diluted ingredients.
Our products are made with naturally derived, ethically sourced ingredients. Many of our botanical actives are certified organic, and all formulations are free from harsh chemicals, sulfates, parabens, and synthetic fragrances.
Yes, our formulas are designed with gentle yet powerful ingredients. However, if you have known sensitivities or medical conditions, we recommend doing a patch test or consulting with a healthcare provider before use.
Some of our products contain potent essential oils or active botanicals. If you are pregnant or nursing, please consult your doctor before use.
Everyone’s hair and skin respond differently, but most users report noticeable improvements within 4 to 8 weeks of consistent use. Our formulas are designed for long-term regeneration, not temporary fixes.
Never. Maryvelle is a cruelty-free brand. We test on ourselves—never on animals.
The majority of our products are vegan. Please refer to each product’s description for specific details.
All products are formulated and manufactured in certified laboratories using globally sourced ingredients that meet our clean, luxury standards.
We want you to love your purchase. Please visit our Refund Policy page for full details on returns and exchanges.
No. Maryvelle is not mass-market and we do not pre-produce inventory. We begin creating your treatment only after your application has been reviewed and accepted. Once approved, you’ll receive a personalized product plan and your box will be assembled just for you.
Each Maryvelle product is made using rare desert and oceanic ingredients, preserved through cryogenic bio-technology, and activated with medical-grade bioelectric mesh systems. Every treatment is lab-formulated, hand-assembled, and reviewed for your personal condition — not one formula is the same.
You are not buying a product — you are investing in a future-forward, custom hair regeneration experience that could prevent surgery, reverse loss, and change how your follicles behave for years to come.
You are welcome to share your preferences in the consultation form, but our team may adjust or add to your protocol based on your hair health, scalp condition, and goals. For example, we might include microbiome sprays, booster drops, or epigenetic regulators specific to your biology.
Because every Maryvelle product is crafted individually, pricing is not fixed. The final price depends on multiple factors, including the type of treatment you choose the complexity of your formulation, and the rarity of the ingredients used.
Some of our actives — such as cryo-preserved desert stem cells or marine peptides — are available only in small quantities and produced through high-tech methods in our lab. Additionally, product design, dosage size, packaging, and any added personalized boosters (like scalp modulators, capsules, or sprays) will also influence your final price.
We provide a detailed quote after your consultation, and we always aim to align our pricing with true value, clinical-grade quality, and the luxury of complete personalization.
Because our treatments are powerful and highly personalized, we review each application to ensure you’re a good candidate for the protocol. If we believe another path would serve you better, we will kindly guide you — rather than sell you something that won’t help.
Because every Maryvelle treatment is made-to-order, the time required to complete your formulation depends on several factors. These include the type of product or protocol you choose, the rarity and availability of the ingredients involved (such as desert stem cells or cryogenically preserved actives), and the level of personalization required for your scalp and hair condition.
On average, once your protocol is approved and your initial 70% payment is received, the formulation and assembly process takes 5 to 10 business days. More complex protocols or treatments requiring special boosters, may take longer due to lab calibration and sourcing of fresh cryo-actives.
We do not begin formulating until your protocol has been designed and confirmed — because your treatment is crafted only for you, and made fresh, from the highest-quality ingredients available.
Signing an agreement ensures transparency, protection, and professionalism for both you and Maryvelle. It confirms your consent to use personal data (like scalp test results), outlines the custom formulation process, and protects your investment. It also secures your place in development, defines payment terms, and ensures that the final product is crafted uniquely for your needs—safely, ethically, and with complete clarity.
Yes, we do.
Maryvelle proudly serves clients across the globe. No matter where you are, you can apply for a consultation and receive our personalized, lab-formulated treatments. We work with international shipping providers to ensure your custom product arrives safely and securely at your doorstep — with tracking and careful packaging.
Please note: due to the custom nature of our products, shipping times may vary slightly depending on your country and local customs procedures.
We intentionally do not use human stem cells in any Maryvelle formulation — and for good reason.
Human stem cells in topical or over-the-counter products are biologically inactive and ineffective. Once outside the body and without a living host, they lose their regenerative potential and cannot communicate with your cells in a meaningful or safe way. Claims around their benefits in cosmetics are often unregulated, inconsistent, and unsupported by real clinical science.
Instead, we use plant-derived stem cell extracts from extreme-climate botanicals like Nitraria retusa and Welwitschia mirabilis, as well as cryogenically preserved marine peptides and desert adaptogens. These powerful actives have been scientifically shown to mimic key regenerative pathways, support scalp longevity, and activate follicle repair — all without ethical concerns, biological instability, or immune response risks.
At Maryvelle, we choose only what works, what lasts, and what honors both the body and the earth.
An ultra-private, bespoke wellness experience delivered directly to your residence, yacht, villa, or suite. Each ritual is powered by rare desert botanicals, oceanic bioactives, and proprietary frequency-based therapies exclusive to Maryvelle.
Anywhere you are. We currently serve clients in Dubai, Monaco, the French Riviera, New York, Beverly Hills, the Bahamas, and select private islands. Requests for other destinations are reviewed individually.
Maryvelle Concierge is not a spa. It is a science-backed, nature-enhanced longevity experience, completely private and personalized. Our treatments are not available in clinics or hotels—they are custom-designed and brought to you.
A pre-session consultation will be arranged to understand your needs. You may be asked to complete a short lifestyle or biological profile. No physical preparation is required beyond a clean, calm space.
Yes. Our certified Maryvelle longevity practitioners are available for global bookings. Client covers travel, accommodation, and visa logistics as needed.
Each ritual is non-invasive, lab-tested, and performed by trained professionals. All products are custom-formulated with safety and efficacy as top priorities. Client comfort, hygiene, and privacy are strictly upheld.
Yes. We offer tiered experiences that address scalp regeneration, facial youth renewal, neuro-body harmony, and more—designed to work in synergy for a full-body transformation.
Yes, as part of our bespoke luxury concierge service, clients are responsible for covering the travel expenses of Maryvelle therapists. This includes transportation (such as business or first-class airfare, private jet, or chauffeur service depending on the destination), accommodation in a premium hotel or client’s estate, and any necessary logistics to ensure seamless and comfortable delivery of your therapy experience. Each travel arrangement is tailored to your location and the scope of your requested service. A detailed travel estimate will be provided during the consultation phase and added to your final invoice. This policy ensures our elite therapists arrive fully prepared and rested, maintaining the exceptional standards Maryvelle is known for.
Maryvelle concierge therapies are reserved for discerning clients seeking an exclusive, science-backed wellness experience delivered in the privacy of their own environment. Eligibility is determined through a confidential application and consultation process to ensure the suitability of each therapy for your individual needs. Our services are currently available to clients who:
– Are 21 years of age or older
– Complete the Maryvelle intake and health disclosure form
– Are located in eligible service regions (or willing to cover international travel costs)
– Are aligned with our commitment to privacy, luxury, and personalized care
Due to the highly personalized nature of our therapies, availability is limited and often by invitation or referral. If accepted, you will be assigned a dedicated concierge specialist to guide your entire Maryvelle experience.
Simply submit a request through our online concierge form. A Maryvelle advisor will contact you to review your goals, select your preferred service tier, and arrange your personalized visit.
Yes, all Maryvelle therapies are fully customized based on your individual skin, scalp, and hair conditions. Before any treatment is scheduled, each client undergoes a personalized diagnostic process, which may include a digital consultation, submission of photos, optional laboratory or follicle analysis, and a lifestyle assessment. This allows our experts to formulate a targeted treatment plan using our proprietary ocean-desert biotechnology, tailored precisely to your biological needs. Every formula, tool, and technique is selected to support your unique rejuvenation goals, ensuring optimal results and a truly bespoke experience.
Yes. Maryvelle offers beautifully synchronized therapy experiences for couples, families, and intimate groups. Whether you desire a romantic dual ritual, a wellness retreat with close friends, or a curated health experience for a private event, our concierge team can design multi-person sessions with elegance and precision. Each participant receives a tailored protocol and a personal therapist, ensuring individual attention within a shared setting. Group bookings are subject to availability and may require additional travel and coordination time.
No formal medical diagnosis is required to access Maryvelle therapies. However, our team conducts a comprehensive consultation process—including health history, lifestyle review, and optional diagnostics—to ensure your selected therapy is safe, suitable, and optimally effective. Our approach is non-invasive, restorative, and wellness-oriented, designed to support natural regeneration and longevity. Should you have any specific medical conditions, we recommend disclosing them during the intake process so we can tailor your experience with the highest level of care.
Every Maryvelle therapy begins with you—your biology, your lifestyle, your goals. Through a private consultation and detailed intake process, we assess your scalp, skin, or body needs using advanced diagnostics, visual assessments, and optional lab analysis. This allows our expert formulators to craft a bespoke protocol using rare desert-ocean actives, bio-intelligent ingredients, and tailored delivery methods. No two clients receive the same treatment. From the formulation of serums to the frequency of application and type of technology used, every detail is exquisitely attuned to your unique blueprint.
Absolutely. Maryvelle offers immersive sessions and curated wellness retreats where multiple therapies can be seamlessly integrated. For example, clients may receive our QuantumLumen™ resonance therapy alongside the Ocean–Desert Hair Restoration Ritual, or combine the BioLume™ full-body wrap with the EternalSilk™ facial lift. Our concierge team will design a multi-layered experience aligned with your time, goals, and location, whether it’s a one-day transformation or a weekend of renewal. Combination protocols are customized to avoid overstimulation and to maximize synergistic effects.
After completing your consultation and diagnostic review, your personalized formulation or therapy plan typically takes 3 to 5 business days to craft. This may include a custom serum, scalp or skin ritual, or a full-body longevity protocol. If advanced customization or rare ingredient sourcing is required, this timeframe may extend slightly, and you will be notified by your concierge coordinator. Once ready, your bespoke ritual will be presented in a private digital dossier, with the option to receive physical samples or full-sized formulations upon approval.
Yes. Due to the highly personalized and exclusive nature of our therapies, we maintain a selective waiting list to ensure each client receives the full attention and customization they deserve. Entry into the waiting list is offered following your application and initial review. Priority is given to returning clients, referrals, and those seeking full concierge packages. You will be notified by our team when a session window becomes available, and may be asked to confirm within a limited time to secure your placement.
Yes. Due to the highly personalized and exclusive nature of our therapies, we maintain a selective waiting list to ensure each client receives the full attention and customization they deserve. Entry into the waiting list is offered following your application and initial review. Priority is given to returning clients, referrals, and those seeking full concierge packages. You will be notified by our team when a session window becomes available, and may be asked to confirm within a limited time to secure your placement.
We recommend booking your therapy at least 2 to 4 weeks in advance, especially for international sessions or multi-therapy experiences. This allows our team to prepare custom formulations, arrange luxury travel logistics, and design your bespoke protocol without compromise. For urgent or time-sensitive requests, a limited number of priority appointments may be available at an additional premium. Your personal concierge coordinator will guide you through every step of the scheduling process with discretion and care.
Due to the bespoke nature of Maryvelle therapies, the 70% upfront payment secures your exclusive ingredients, therapist allocation, and all custom preparations—many of which are handcrafted or sourced specifically for you. This policy ensures that our team can begin formulating, booking logistics, and reserving your preferred date. The remaining 30% is due after your service has been delivered, allowing for any last-minute adjustments or additions. This structure reflects the luxury, personalization, and rarity of what we offer—unlike any traditional or mass-market model.
As our formulations and preparations are custom-made and often involve pre-arranged luxury logistics, refunds are not offered once the 70% deposit has been processed. However, we do understand that unexpected circumstances can arise. Should you need to reschedule, we will make every effort to accommodate a new date within 3 months of the original appointment, subject to availability and rebooking terms. Rescheduling requests must be made at least 7 days prior to your appointment to retain credit. Late changes or cancellations may result in forfeiture of the deposit.
This depends on the region and setting of your session. For treatments in high-profile destinations such as private islands, yachts, or remote estates, clients are typically required to arrange or cover luxury transportation (such as private jet or helicopter) and suitable accommodations for the Maryvelle therapists. In metropolitan areas, our team may organize premium accommodations independently, with costs included in your invoice. Your concierge coordinator will provide a clear estimate based on your selected location to ensure seamless and elegant service delivery.
Yes. Maryvelle offers international shipping for select products and diagnostic kits to approved regions. All shipments are handled with the highest discretion and care, using premium carriers and temperature-controlled packaging if needed. Please note that shipping times may vary depending on your country’s customs regulations and logistical complexity. Upon request, we can also arrange white-glove delivery for ultra-personalized items. Your concierge advisor will inform you of availability, delivery options, and applicable import fees based on your destination.
Yes. Maryvelle offers a seamless post-therapy support experience. After your session, you’ll receive a personalized aftercare dossier with usage instructions, maintenance rituals, and tailored product recommendations. Your dedicated concierge or specialist will also follow up with you to assess your progress and provide refinement suggestions. For certain therapies, additional check-ins or formulation adjustments may be included as part of your personalized care plan. This continuity ensures your results are not only achieved—but sustained.
It depends on your goals, current condition, and the therapy selected. Some clients experience transformative results from a single session, especially when supported by consistent home care. However, for long-term regeneration—such as reversing advanced hair loss, optimizing skin cellular function, or enhancing neurosensory vitality—a structured series of sessions may be recommended. Your specialist will design a personalized frequency plan, which may range from monthly to quarterly, ensuring that each session builds on the last for enduring rejuvenation.